Reference

Your Data and Our Privacy Policy

Your account runs on a short list of details: mobile number, wallet, transaction records. This policy is where we say plainly how each one is stored, used and removed.

Wallet details stay privateOTP on every new deviceCookie choices in your browserWritten requests logged
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tk1979 Your Data and Our Privacy Policy
ASK ABOUT PRIVACY

Where to Send a Privacy Request

Privacy questions land on the same desk that handles your wallet verification, so you are not routed through a call script. Signed in, open the help tab and pick Privacy; your ticket already carries your account ID. Signed out, use the contact form on this site and give the mobile number registered on the account. Either way you get a reference number, and it stays attached to the case until it is closed.

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Help tab inside your account

Signed in? Open the help tab and choose Privacy. The ticket carries your account ID, so we find your record without asking you to repeat wallet numbers you have already given us.

Contact form on this site

Not signed in? Use the form. Tell us the mobile number on the account and the change you want, and we reply to that number or to the email you leave with us.

Case reference

Every privacy request gets a reference you can quote back. Keep it. It links your later messages to the same case and saves you explaining the same detail twice to two different people.

HOW WE HANDLE DATA

Cookies, Retention and Account Security

Everything described on this page happens inside your own account, and the four points below are the ones we get asked to explain most. Short version: wallet numbers are used for payment checks only, cookies do a narrow job, a password alone will not open your wallet, and closed accounts do not keep history forever. Where a record has to stay because of local rules, we tell you which one and why rather than leaving the request open.

Wallet number handling Your bKash, Nagad or Rocket number sits against your account so a deposit can be matched to the right wallet. It is used for payment checks and account recovery, not sold on or shared with outside brands.
Cookie control Session cookies keep you signed in while you move between pages, and security cookies flag a login from an unfamiliar device. Clear them in browser settings and the next visit asks for a fresh OTP.
Login security A password on its own will not open your account wallet. Each new device needs the one-time code sent to the mobile number registered on your account, which is the step that blocks a stolen password.
Retention and removal Transaction history stays while your account is open, and for as long as local rules require after you close it. Ask us to correct or remove what is left, and we confirm in writing what we did.

Privacy Questions We Answer Often

These come from account holders writing to the help tab, mostly after a first deposit or a phone change. If your situation is not covered, send the question through the contact form with the mobile number on the account and we will answer it against your own record rather than in general terms.

Name, mobile number, date of birth and the wallet number you fund from. That is the set we need to verify you and keep your account wallet accurate, and nothing extra is collected at sign-up.

Yes. Send the request from the account you want closed. We remove what we can, then tell you plainly which transaction records local rules still require us to keep and for how long.

No. Wallet data stays inside our own account and payment checks. Your bKash, Nagad or Rocket number is not passed to outside brands for their own use, and it never leaves our systems for marketing.

A session cookie keeps you signed in as you move between pages. Clear your cookies and that session ends, so the next login needs a fresh OTP on the mobile number registered to the account.

Use the contact form on this site or the help tab inside your account. Say which field is wrong and attach nothing sensitive beyond what we ask for, and we confirm the correction once it is done.

When it changes we update this page and post the new date at the top. If a change touches how your wallet data is used, we message you before it takes effect so you can respond.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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